THE LEGAL BIT
LEGAL INFORMATION & BOOKING CONDITIONS
Haggis Waggon Tours – Scotland's Small‑Group Adventure Specialists
1. Introduction
Welcome to Haggis Waggon Tours. By accessing or using this website, booking a tour, or travelling with us, you agree to the terms and conditions outlined on this page. These policies are designed to ensure clarity, fairness, safety, and a smooth experience for all guests aboard the Blue Waggon.
If you have any questions, please contact us at bookings@haggiswaggontours.co.uk.
2. Company Information
Haggis Waggon Tours
Paisley, Scotland
Email: bookings@haggiswaggontours.co.uk
Website: www.haggiswaggontours.co.uk
TERMS OF USE
3. Website Use
By using this website, you agree to:
- Use the site for lawful purposes only
- Not attempt to copy, scrape, or misuse content
- Not interfere with the website's security or functionality
All text, images, branding, and tour descriptions are the property of Haggis Waggon Tours.
4. Accuracy of Information
We aim to keep all information accurate and up to date. However:
- Routes may change due to weather, road closures, or operational needs
- Timings are approximate
- Images are for illustrative purposes
We reserve the right to update or modify content at any time.
BOOKING CONDITIONS
5. Making a Booking
A booking is confirmed when:
- Full payment is received
- You receive a confirmation email
- You agree to these terms
Guests are responsible for providing accurate contact details.
6. Cancellations & Refunds
6.1 Guest Cancellations
- More than 48 hours before departure: Full refund
- Less than 48 hours before departure: No refund
- No‑shows: No refund
Multi‑day tours may have different cancellation windows depending on accommodation partners.
6.2 Operator Cancellations
If we must cancel due to weather, safety, or operational reasons, you will receive:
- A full refund or
- The option to reschedule
We are not responsible for additional costs such as hotels, flights, or travel arrangements.
7. Changes to Tours
We may adjust itineraries due to:
- Weather
- Road closures
- Ferry disruptions
- Safety considerations
- Seasonal conditions
We always aim to deliver the best possible experience.
SAFETY & LIABILITY
8. Guest Responsibilities
Guests must:
- Follow guide instructions
- Wear seatbelts at all times
- Arrive on time at departure points
- Disclose relevant medical or mobility concerns
We reserve the right to refuse travel if a guest's behaviour affects safety or comfort.
9. Liability
Haggis Waggon Tours is not liable for:
- Loss or damage to personal belongings
- Missed connections (flights, trains, ferries)
- Injuries resulting from guest negligence
- Weather‑related disruptions
We maintain appropriate public liability insurance.
ACCESSIBILITY & MOBILITY
10. Accessibility
Our tours involve:
- Steps on and off the vehicle
- Uneven terrain
- Variable weather
- Moderate walking
Please contact us before booking if you have mobility concerns so we can advise on suitability.
DATA & PRIVACY
11. What We Collect
We may collect:
- Name, email, phone number
- Booking details
- Payment confirmations (processed securely by third‑party providers)
- Website usage data (analytics)
We do not store payment card details.
12. How We Use Your Data
We use your information to:
- Process bookings
- Send confirmations and travel documents
- Improve our website and services
- Comply with legal obligations
We do not sell or share your data with third parties for marketing.
COOKIES
13. Cookie Use
Our website uses cookies to:
- Improve performance
- Analyse traffic
- Enhance user experience
You can disable cookies in your browser settings.
PHOTOGRAPHY & MEDIA
14. Guest Photos
We may take photos during tours for marketing purposes. If you prefer not to appear in images, please inform your guide.
COMPLAINTS & FEEDBACK
15. How to Raise an Issue
If something isn't right:
- Speak to your guide on the day
- Email us at info@haggiswaggontours.co.uk
- We aim to respond within 48 hours
We value all feedback and use it to improve our tours.
LEGAL & GOVERNING LAW
16. Governing Law
These terms are governed by the laws of Scotland.
Any disputes will be handled by Scottish courts.