Privacy Policy

🟣 HAGGIS WAGGON TOURS — PRIVACY POLICY

Last updated: [31/03/2026]

Haggis Waggon Tours ("we", "our", "us") is committed to protecting your privacy and ensuring your personal information is handled safely, securely, and transparently. This Privacy Policy explains what data we collect, how we use it, and the rights you have under UK GDPR.

By using our website, booking a tour, or contacting us, you agree to the terms outlined below.

1. Information We Collect

We collect information to provide you with the best possible experience. This may include:

a) Information you provide directly

• Name

• Email address

• Phone number

• Billing details

• Booking information

• Special requests or accessibility needs

• Messages sent through our contact form or email

b) Information collected automatically

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Cookies and analytics data

c) Booking partner data

If you book through a third‑party platform (e.g., Viator, GetYourGuide), they may share your booking details with us.

2. How We Use Your Information

We use your information to:

• Process and manage your tour booking

• Communicate with you about your trip

• Provide customer support

• Improve our website and services

• Send important updates or changes to your booking

• Send optional marketing emails (only with your consent)

• Meet legal or regulatory requirements

We never sell your data to third parties.

3. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Contract — to fulfil your booking

• Consent — for marketing communications

• Legitimate interests — improving our services and website

• Legal obligation — record‑keeping and compliance

4. How We Store & Protect Your Data

We take data security seriously. Your information is stored securely using industry‑standard safeguards, including:

• Encrypted systems

• Secure payment processing

• Restricted access to personal data

• Regular security reviews

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy.

5. Sharing Your Information

We may share your data with trusted partners who help us deliver your tour, such as:

• Accommodation providers

• Payment processors

• Booking platforms

• IT and website service providers

These partners only receive the information necessary to perform their services and must protect your data.

We do not sell or rent your information to anyone.

6. Cookies & Analytics

Our website uses cookies to:

• Improve site performance

• Understand visitor behaviour

• Personalise your experience

You can manage or disable cookies through your browser settings.

7. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Withdraw consent (for marketing)

• Request a copy of your data

To exercise any of these rights, contact us using the details below.

8. Marketing Communications

We only send marketing emails if you've opted in.

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

9. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, you can reach us at:

Haggis Waggon Tours

Email: Dsmith@haggiswaggontours.uk

Phone: +44 7494481202

Location: Edinburgh, Scotland